DIGITAL PRODUCTS

Printed Downloads

We want you to enjoy the full colour experience of our photographs and the wonderful textiles that we use.
Some of our pages are ink-heavy and for this reason there is a print option for black and white or reduced colour option.
We are able to mail out printed versions in full colour at an additional cost of £1.00 £ $ per copy or £ 6.00 $ for ten copies.

Copies

The cost of the projects and therefore the viability of the site depends on sales revenue. So we would respectfully ask that you do not take photocopies or make works for commercial gain, unless expressly agreed with us in advance and in writing.

Commercial gain

if you wish to use one of our patterns or ideas for commercial gain then please contact us in writing so that we can come to a legally binding agreement.

Charitable gain

We generally give permission for a limited number of products to be made for charity sales, on written request . We reserve the right to request evidence.

Copyright

All designs in full and in part remain the copyright of Heather Luke Publishing Ltd.

Claim

If your product is in any way less than expected please email us with photos and a complaint in writing. Our aim is for complete customer satisfaction and we will respond to your request within 24 hours, dependent on the time of day we receive it.

PHYSICAL PRODUCTS

Fabrics

For any claim we require proof of purchase.

We cannot accept responsibility for a piece that has been cut, trimmed, mishandled or damaged in any other way.

When a fabric has been sent folded, it will be after careful consideration on our part and the description will say so. To avoid undue creasing we expect it to be opened out, unfolded, on receipt.

Should we need to replace a product that is no longer available, full credit will be given.

The cost for collection of a faulty item will be ours.

Delivery by courier will be covered by the couriers own policy.

We cannot take responsibility for material that has not been handled or cared for, laundered or managed in any other manner than with the greatest respect and as instructed.

Your statutory rights are unaffected.

LIMITED EDITION ITEMS

Antique and / or recycled pieces

These are purchased as seen. We do out utmost to show the whole reality including any defects, patches, tears etc. and are always happy to provide more details.

We cannot accept responsibility for the cost of return or refund of any antique or bespoke piece where the photographs clearly show the marks or defects that cause later concern.

Our aim is to help you to create great environments so should a valid reason become known then we will accept the return for refund with all liability limited to the cost of the item.

We cannot accept responsibility for the suitability or not of an item to your environment . We are always happy to talk through and advise to the best of our ability beforehand.

New items

1. All of the preceeding points apply.

TERMS AND CONDITIONS

See legal page for longer information