GIFTS
Do you sell gift vouchers ?
We’ve introduced gift vouchers as simple store purchases. They are in multiples of 5.00, and will be delivered to your email address for you to pass on. If you have a different and specific gift in mind please call us to discuss, on + 44 01823 443335
For a voucher of 25.00 and over we can post a gift card to any address, with a personal message if appropriate, and free of charge within the UK. We allow two days for first class delivery, will notify you when it has ben sent, but can’t be held responsible for non-delivery by any means.
For Europe and the rest of the world we add a small charge – on application.
Can you gift wrap my order ?
All orders will be well wrapped and packed, and yes we can add special notes, even a card if you send it to us in time. The invoice and a copy of the delivery note will be sent to you electronically.
ORDERING
Can I amend an order after I’ve checked out?
Once the payment has gone through the process can’t be stopped. Please email or call us for advice and we will discuss the options.
Can an order be sent to multiple destinations ?
Unfortunately not, only to your address. However, if your order is complex or a gift using one of our vouchers please email or call us and we’ll handle it manually.
Can I order by telephone ?
Yes of course. At the moment we can only answer the phone during UK office hours but we are working to change that and if you leave an email or direct message we will respond to you as soon as we are able. If possible, please leave a local time when we may call you for your best convenience.
PAYMENTS
What payment method do you use ?
We currently use paypal as many customers have accounts and it is a safe, convenient payment portal of transfer between accounts. If you do not have a Paypal account or prefer not to use it you may pay as a guest/ visitor using any major credit card.
VAT
Do your prices include VAT ?
The currencies we currently use are: US $; Australian $; NZ $; Euros; £ sterling. Prices include VAT at the current UK rate for European sales, and are nett of VAT for the rest of the world, the prices are adjusted.
How do VAT rules apply ?
All orders for physical goods sent outside the EU are invoiced nett of VAT. The VAT element is automatically dealt with at the check out, once you have selected the destination address.
DELIVERY
Can I amend the delivery address after I’ve checked out ?
Once the payment has gone through the process can’t be stopped. Please email or call us for advice and we will discuss the options.
Do you deliver internationally ?
We do. The shipping costs and delivery time estimates for most destinations will appear within the ordering process. The shipping costs for antiques will be managed individually after purchase and evaluated by address. The estimated cost that is shown will not be processed until we have an exact costing that reflects the travelling and handling unique to the situation. We will discuss the cost options with you first, by phone or email. Any queries, please call or email us for further advice.
How much can I expect to pay?
Standard costs for kits and projects are always shown with the order information, all others are non-standard and require individual costings. However, our best estimate for packaging and postage costs of a signed- for delivery is :
a) an A4 envelope within the UK – allow 6.00
b) a reasonably sized parcel within the UK – allow 10.00 and 1 – 2 days
c) a reasonably sized parcel within the EU – allow 20.00 and 3 – 5 days
d) a reasonably sized parcel outside the EU – allow 50.00 and 5 – 10 days
What about import duties and taxes?
The customer is liable for all duties- import, customs, taxation – on goods delivered into their country of residence. We have no control of or estimates of the likely cost. You’ll need to check these with your local customs office.
RETURNS
For other notes see Terms and Conditions and Our Guarantee.
What is something arrives faulty or damaged ?
Accidents and errors do happen, and we act immediately to replace if possible or refund if not. You’ll need to call us within 7 days of receipt of the order with the order and delivery sheet details to discuss the return. Once we receive it we’ll process the replacement or refund including your carriage costs within 24 hours.
How do I organize a return ?
Where possible we will use our own carriers to collect. However, we can’t accept liability for items lost or damaged in transit or be accountable for a return that doesn’t reach us. We strongly advise you to obtain a signed delivery for any item that you return to us.
Who pays for the return ?
We will always cover the carriage costs of a faulty item, whether directly to the carrier or by crediting your account.
If you have any other queries or find we have not fully answered yours, please call us, send an email or message us on the contact page.